Refund Policy

Last updated: June 2026

Donations — no refunds

All donations, tips, gifts, and voluntary contributions to Crimson Hosting are final and non-refundable. Donations do not entitle you to hosting services, credits, or refunds unless we explicitly agree otherwise in writing.

By submitting a donation, you waive any right to dispute or charge back the payment except where required by applicable law.

Server hosting — 7-day window only

If you are not satisfied with Crimson Hosting, you may request a refund for your first-time server purchase within 7 days (1 week) of the initial payment date.

After 7 days, all server hosting payments are non-refundable. This includes:

• Monthly subscription renewals
• Upgrades or plan changes
• Partial months of service already delivered
• Downtime, lag, or performance issues after the 7-day period
• Servers you no longer use or forgot to cancel

Renewals & cancellations

Monthly renewals are non-refundable. You may cancel anytime from your dashboard or by contacting support to avoid future charges. Your server remains active until the end of the current paid billing period.

How to request a refund (within 7 days)

Open a ticket on Discord or email support@crimsonhost.com with your account email, order date, and reason. Eligible refunds are processed through Stripe within 5–10 business days.

Exceptions & denials

We may deny refund requests that:

• Are submitted after the 7-day window
• Relate to donations or voluntary contributions
• Involve violations of our Terms of Service
• Appear to abuse this refund policy (e.g., repeated sign-up and refund cycles)

Chargebacks filed outside these terms may result in immediate suspension of your account and servers.